• SOS_7239-2

Information for guests in a quarantine facility

Dear Guest

In order for us to make your stay as comfortable as possible, we kindly ask you to familiarize yourself with the following information and instructions.

Guests in quarantine

Individuals in quarantine may have been exposed to infection, although they may not be ill or showing any symptoms. Contact with others should therefore be limited and guests should stay in their rooms at all times.

If at any time it becomes necessary to leave the room (for a PCR test, doctor's appointment, or in case of emergency) it is important to wash and disinfect your hands when leaving and returning to your room and touch as few surface areas as possible. It is important to keep at least 2 meters / 6 ft distance from other people. All guests are required to wear facemasks when outside of their room as well as when they are in contact with staff members. Please do not leave your room without contacting the front desk prior to leaving.

It is important to closely monitor influenza-like symptoms such as cough, fever, sore throat, difficulty breathing, bone and muscle aches, fatigue, digestive system symptoms, and sudden loss of sense of smell and taste. If you experience these symptoms, even though they are mild, it is important to notify the facility supervisor. The facility supervisor will then arrange a Covid-19 PCR test as soon as possible.

Room cleaning

Guests take care of in-room cleaning themselves. If it becomes necessary to change bed linen please contact the front desk. Used bed linen should be put in clear plastic bags which staff members will provide you at your request.

  • Closed bags with dirty bed linen should be placed in front of the door for collection between 10:30 and 11:00 daily (10:30 am and 11 am).
  • Full rubbish bags should be tightly closed and placed in front of the door for collection between 10:30 and 11:00 (10:30 am and 11 am) daily. Employees will take care of removing the bags.

If there is anything that you need, such as pain killers, toilet paper, or sanitary equipment, please contact the reception by pressing the reception button on your in-room telephone.

Food and refreshments

Employees will deliver food to the door and knock on the door. All meals are served in a disposable food container. After each meal, guests are asked to place their containers outside of their doors. Food is served at the following time:

 

  • Breakfast is served between 08:00 and 09:30
  • Lunch is served between 11:30 and 13:00
  • Dinner is served between 18:00 and 19:30

PCR/Covid Tests

People will have to go by themselves to Suðurlandsbraut 34.

The official opening hours are:

  • Weekdays: 8:15-12:00 & 12:45-16:00
  • Weekends: 9:00-12:00 & 12:45-15:00
We will ask guests to ignore their allotted time and go in the morning and be at Suðurlandsbraut 34 on weekdays at 08:15-10:00 and weekends at 9:00-10:00. If they have not left by 9:30 we call to check on them.

Before they leave guests must call the reception and they can go down by themselves. We must inform them to:

  • Wash their hands and wear a face mask
  • Use sanitizer before going into the elevator

Guests can leave:

  • On foot (takes approx. 30 minutes)
  • Take a quarantine taxi at their own expense (costs roughly 5.500 ISK)
  • Private car (they cannot get a ride, even if the person is vaccinated)
After the test guests must come back and await their results in their room.

Facility supervisor

If you have any complaints or concerns during your stay, please press the reception button on your in-room telephone to be connected to the reception. The supervisor on duty will contact you shortly to discuss your concerns. Dietary requirements and other requests can also be accommodated by the reception.

Outdoor activities

Rules regarding outdoor activities are as follows:

  • At quarantine hotels, wherever possible due to disease control and preventive measures, outdoor activities will be made available. Such activities are subject to other traffic at the hotel as well as other situations that may upset the disease control and preventive measures.
  • Guests must make a request for outdoor activities to the house staff by contacting reception. The house staff will contact guests when outdoor activities are possible.
  • This measure is taken to ensure disease control and prevention as well as the guests' safety.

Deliveries

Guests can have food and necessities sent to their rooms. The hotel staff receives deliveries at reception and has them brought to the guests' rooms. Guests are not allowed to send clothing and gear out of their rooms except in exceptional cases in consultation with the staff.

Useful telephone numbers and WiFi

The following phone numbers are open around the clock but guests are encouraged to contact staff by phone if questions arise.


  • Reception button – Reception/Facility supervisor on duty
  • 1700 - Medical helpline
  • 1717 - The Red Cross psychosocial support helpline
  • 112 - Ambulance/Police/Fire Brigade

Breach of quarantine/isolation and privacy statement

We emphasize that a breach of quarantine or isolation may lead to fines and the involvement of authorities to prevent violations.

Privacy Statement - Infection Control Measures upon arrival to Iceland


We hope your stay will be comfortable.
The quarantine facility's staff